Privacy statement

Crestar Ltd PRIVACY STATEMENT EUROPEAN UNION

Crestar Ltd is a supplier and distributor of Pelikan Products. All information is gathered and supplies are made by Crestar Ltd. When you buy a Pelikan Product, you will enter a contract with Crestar Ltd.

At Crestar Ltd, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally identifiable information relating to you and your transactions with us.

This Privacy Statement describes who controls the personally identifiable information we gather about you, what personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By placing an order with and providing personal information to Crestar Ltd, you are accepting the terms of this privacy statement.

Who controls personally identifiable information gathered about you?

Data that is gathered about you is controlled by Crestar Ltd of which the UK headquarters are located at Crestar Ltd, 25 Glebe Road, Letchworth, Hertfordshire, S46 1DS. No data that is gathered about you is transferred or disclosed to Pelikan.

What personally identifiable information does Crestar Ltd request?

We collect personally identifiable information that you voluntarily provide to us when you place an order, send us a letter or e-mail, give us a telephone call or apply for a Crestar Ltd business account. This information may include your name, mailing address, e-mail address, telephone number, fax number, credit/debit card number and expiration date and other optional demographic information, ordering and payment details, return requests or offers submitted to you, as well as data relating to your use of our web site. You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information in order for you to register on the site, to process your orders or to send you offers or information that you request.

Where is the collected information stored?

The personally identifiable information we collect about you will be stored and processed on electronic information systems operated by Crestar Ltd located primarily in the United Kingdom, although some of such information may remain on data storage systems in the country where originally provided.

What about web site "cookies"?

Our web sites in the European Union may utilise "cookies" for limited purposes intended to provide you with a more convenient shopping experience, such as bypassing our opening splash page if you so choose, remembering your auto-login name and password if you so choose, and maintaining items in your shopping cart if you leave the site before checkout. Cookies are small data files that are stored on your computer's hard drive. Cookies do not give us control over your computer. Some of our business allies whose sites are accessible from our site may also use cookies, but we have no access to or control over these cookies.

How does Crestar Ltd use personally identifiable information about you?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, notify you about new services or special promotional programs, send you offers or information. We may contact you if we have questions about your order or to notify you of the status of an order. We may also use your e-mail address to identify you on our internal systems. The personally identifiable information that we store in cookies is used to track your activity at our web site and to remember your individualised settings (such as your password, your online shopping cart, and the configuration of your Internet browser software) to make your visit more convenient and to make it unnecessary for you to re-enter such information when you make return visits to our site.

With whom might Crestar Ltd share personally identifiable information about you?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time such information is collected.

We contract with other companies to fulfil your order and provide the specific products or services to you. For example, we use a credit/debit card processing company to process applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit/debit card; an independent financial institution to administer the Crestar Ltd credit/debit card program; an outside shipping company to ship orders; and we use outside service providers to host our web site, to send e-mails to customers and prospective customers, and to provide direct mailing services. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation.

We may share your personally identifiable information within the Crestar Ltd family of businesses in order to send you information that you request, to cater to your shopping preferences, and to extend to you offers that we believe may be of interest to you.

If you shop via www.pelikan-shop.co.uk, we may share your name and mailing address (but not your e–mail address or telephone number) for external direct mail campaigns conducted by companies or organisations which offer products or services we believe may be of interest to our customers.

We may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our web site terms of use. Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our businesses.

Does Crestar Ltd conduct special programs that use personally identifiable information?

We may occasionally conduct surveys, contests, or other promotional programs that involve the collection of personally identifiable information. Participation in these programs is completely voluntary, so that you have a choice whether to disclose the requested information without limiting your ability to place orders for products and services. Personally identifiable information requested may include contact information (such as name and shipping address), and demographic information (such as gender, postal code, or age). Contact information will be used to notify you of the outcome of such programs and to award prizes. Survey information may be used or disclosed for the purposes of monitoring or improving the performance of our catalogue or web site operations

We generally do not intend to collect information through our web site from minors. If we conduct a special online program that is open to minors, then minors will be permitted to participate only with the consent of a parent or guardian or will otherwise be given the opportunity to participate without the need to provide personally identifiable information.

How can you limit the use and sharing of personally identifiable information about you?

If your contact information indicates that you are located in an EU country which requires prior consent for sending information which is strictly promotional in nature for goods similar to that which you have ordered, and without prejudice to more stringent rules under any applicable law, we will not send you such strictly promotional information unless you have requested it by sending an e-mail to www.pelikan-shop.co.uk . In all events, you may decline at any time and for free to receive promotional e-mail from us by sending an e-mail to www.pelikan-shop.co.uk .

Crestar Ltd does not currently share information with any other parties; however, it may need or choose to do so in the future.

If your contact information indicates that you are located in an EU country which requires prior consent for using and/or sharing your information solely for marketing purposes for goods similar to that which you have ordered, and without prejudice to more stringent rules under any applicable law, we will not use and/or share your personally identifiable information solely for such marketing purposes unless you have permitted it. In all events, you may ask us at any time and for free to refrain from using personally identifiable information about you for marketing purposes and/or sharing it for the same purpose with other companies with which we have marketing relationships, by sending an e-mail to www.pelikan-shop.co.uk . This Privacy Statement was posted on 1st September 2009. We reserve the right to change our data practices from time to time. If we revise our European Union Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.

How can you access or update personally identifiable information about yourself?

It is important that our databases are accurate and up-to-date. To exercise your rights to access and make appropriate changes or deletions to personally identifiable information relating to personally identifiable information we have gathered about you, please contact us at www.pelikan-shop.co.uk

How is your personally identifiable information protected?

We have implemented numerous safeguards to protect reasonably and adequately personally identifiable information.

Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Statement. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees are kept up to date on our security and privacy practices.

When personally identifiable information is collected through our web site, the transmission is encrypted using industry-standard Secure Socket Layer ("SSL") technology and sensitive information such as credit card numbers or account information is encrypted for further protection. Our web site is a "Secure Site".

You also play a valuable part in security. Your password to access our web site should never be shared with anyone and should be changed frequently. After you have finished using our site, you should log out and exit your browser to prevent unauthorised users from returning to your online Crestar Ltd account. If you believe that someone has improperly used information about you or has made purchases that you did not authorise, please contact us immediately in one of the ways provided below.

How may you contact Crestar Ltd?

If you have any questions about our handling of personally identifiable information relating to you, please contact us at www.pelikan-shop.co.uk or write to us at Crestar Ltd, 25 Glebe Road, Letchworth , Hertfordshire , S46 1DS.